• Introduction to DesignOps
  • 1.1 The Origins of DesignOps
    • 1.1.1
    • 1.1.2 Methodologies Underpinning DesignOps
    • 1.1.3 An Additional Principle (Community)
  • 1.2 How the Framework of DevOps Can Be Applied to Design Orgs
    • 1.2.1 The Principle of Flow
    • 1.2.2 The Principles of Feedback
    • 1.2.3 The Principles of Continual Learning & Experimentation
    • 1.2.4 (Addition: The Principles of Community)
  • 1.3 Design Ops Landscape
    • 1.3.1 The Application of DesignOps
    • 1.3.2 Market Research on the DesignOps role and practice
    • 1.3.3 Future of DesignOps
• Establishing a DesignOps Initiative
  • 2.1 Start with Research
    • 2.1.1 DesignOps Discovery
    • 2.1.2 Accelerated Learning
    • 2.1.3 Special Considerations for ResearchOps
  • 2.2 The Current State
    • 2.2.1 Defining DesignOps KPIs
    • 2.2.2 Service Blueprinting and DesignOps
    • 2.2.3 Measuring Impact, Baseline Metrics and Expected ROI
  • 2.3 Achieve Alignment
    • 2.3.1 Identifying the Root Cause of Poor Performance
    • 2.3.2 Cross-Functional Alignment (strategy, structure, systems, skills and culture)
  • 2.4 Building your DesignOps function
    • 2.4.1 DesignOps to Designer Ratio & Best Practices
    • 2.4.2 Hiring for & Scaling DesignOps
    • 2.4.3 Outsourcing DesignOps
• DesignOp Principles in Action
  • 3.1 Principles of Community
    • 3.1.1 Build a Diverse Talent Pipeline
    • 3.1.2 Enable consistent, engaging onboarding
    • 3.1.3 Integrate Career Levels, Upskilling & Development
    • 3.1.4 Building and Supporting a Design Community
  • 3. 2 Principles of Flow
    • 3.2.1 DesignOps Systems
    • 3.2.2 Enable Fast and Reliable Research Insights
    • 3.2.3 Enable Cross-Functional Integration
    • 3.2.4 Enable structured and objective design feedback
    • 3.2.5 Automating Testing & Feedback Cycles
  • 3.3 Principles of Feedback
    • 3.3.1 Enabling structure and objective design feedback loops
    • 3.3.2 Automate Testing and reporting analysis & dissemination
    • 3.3.3 Integrate Experiments and Multivariate Testing
    • 3.3.4 Integrated Quantitative Analytics
    • 3.3.5 Create Review & Coordination Processes to Improve Quality of Work
  • 3.4 Principles of Continual Learning & Experimentation
    • 3.4.1 Design Organization Frameworks
    • 3.4.2 Building a Critique Friendly Environment
    • 3.4.3 Change Management
    • 3.4.4 Communication and Internal Marketing
• Conclusion
• Additional Materials